COVID-19 Update & PayPal Refund Policy Changes -UPDATED

UPDATE: HandyCon August 2020 has been cancelled. You can read the full statement here.


Given the recent developments regarding the COVID-19 virus, we wanted to issue a statement regarding HandyCon August 2020 (and possibly beyond).

Our number one priority is the safety of our attendees, crew and exhibitors. Given the fact that information and guidelines are changing by the day, we are closely monitoring the situation and will provide updates if and when things change. It is very difficult for us to predict what the advice will be closer to August, so at present we are currently preparing to run the event as planned.

We will make a final decision on whether or not the event goes ahead closer to the time and will do our best to ensure everyone has ample time to modify their plans were we to cancel. Whatever happens, these will be very testing times for anyone running events or businesses and the tabletop industry as a whole will be taking a hit, with likely many difficult decisions and far-reaching consequences. Your patience and support as individuals and as a community is therefore much appreciated.

PayPal Refund Changes

PayPal recently changed their refund policy so that they will no longer return the fees incurred on the original transaction when processing a refund (you can find details of their policy change in Section 2 (Fees – Commercial Transaction Refunds) of their policy updates page). As such, we are changing our terms and conditions to reflect this and any refund will now incur a processing fee of 5% of the purchase price (this equates to £1.75 on an 3-day adult ticket) to cover our costs, which will be deducted from the refund.

We hope those who have purchased tickets understand the need for this change in policy – made entirely to reflect the change in PayPal’s policy and in order to mitigate us having to incur large multiples of these costs.

UPDATE: Note that in our previous update we stated that refunds would be subject to a 5% processing fee due to PayPal no longer returning any fees incurred on the original transaction when issuing a refund. Since this update, PayPal has temporarily suspended these changes until 30th April, meaning that we will be issuing refunds in full.